Frequently asked questions

How long have you been in business?


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What makes you different from your competitors?


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From where do you operate?


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Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?


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Do you allow refunds for a change of mind? If so, how long do customers have to contact you?


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To where do you ship? How long does it take you to process an order before it is dispatched?


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Where are your packages shipped from?


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Do you ship packages internationally?


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How do you price your postage? You can link to your postage page.


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What payment methods do you accept?


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If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?


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Do you offer lay-bys? If so, can you provide a link to your terms and conditions?


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Do you offer loyalty points or reward points, gift certificates, etc.?


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